At Agpoint Australia, we take pride in the quality of our products. If you are not completely satisfied with your purchase, we’re here to help in accordance with the Australian Consumer Law.

1. Australian Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:

• A replacement or refund for a major failure, and
• Compensation for any other reasonably foreseeable loss or damage.
• Repair or replacement if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. Change of Mind Returns

We do not offer refunds or exchanges for change of mind unless otherwise agreed at our discretion. Please choose carefully and contact us prior to ordering if you are unsure about product compatibility or specifications.

3. Faulty, Damaged or Incorrect Products

If you receive an item that is faulty, damaged, or incorrect:

1. Contact us within 7 days of receiving your order.
2. Provide your order number, a description of the issue, and photographic evidence if applicable.
3. We will assess the issue and may offer one of the following remedies:

• Repair
• Replacement
• Refund

Note: Do not return any items without first contacting us. Returned items without prior approval may not be accepted.

4. Return Conditions

For any approved returns:

• Items must be returned in their original condition, unused, and with all original packaging and documentation.
• You are responsible for return shipping costs unless the item is faulty or the return is due to our error.
• We recommend using a trackable shipping method for your return.

5. Non-Returnable Items

The following items are non-returnable, unless faulty:

• Custom-made, modified, or specially ordered products
• Clearance or sale items (clearly marked as such at time of purchase)

6. How to Make a Return

To initiate a return, please contact us:

Agpoint Australia
3 Borrow Street, Freeling, SA 5372
Free Call: 1800 088 538
Phone: (08) 8525 3500
Email: sales@agpoint.com.au

7. Refunds (If Applicable)

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed to your original method of payment.
• Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.

8. Changes to This Policy

We may update this Returns Policy from time to time. The latest version will always be available on our website.