Agpoint Australia (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal and transactional information:

• Your name, business name, and contact details (email address, phone number, postal address).
• Information related to your enquiry, quote request, or project.
• Billing and shipping details for purchases (if applicable).
• Payment details (processed securely via third-party providers).
• IP address, device information, and browsing behaviour via cookies and analytics tools.
• Any other information you voluntarily provide to us.

2. How We Collect It

We may collect your personal information through:

• Contact forms on our website.
• Email, phone, and in-person correspondence.
• Online transactions (including checkout or account registration).
• Cookies, analytics, and tracking technologies.
• Third-party service providers acting on our behalf.

3. Why We Collect It

We collect and use your personal information to:

• Respond to enquiries, quote requests, and provide customer support.
• Process and fulfil orders, including payment and delivery.
• Send transactional and promotional communications (where permitted).
• Improve our website, services, and user experience.
• Comply with our legal and regulatory obligations.

4. How We Protect It

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes secure data storage, limited access protocols, and encrypted payment processing via trusted third-party gateways.

5. Disclosure of Information

We do not sell or rent your personal information. We may disclose it:

• To service providers (e.g., payment processors, IT and shipping providers) who assist in operating our business.
• If required or authorised by law.
• With your consent

6. Cookies and Analytics

We use cookies and third-party analytics tools (such as Google Analytics) to:

• Monitor website performance and usage patterns.
• Personalise your browsing experience.
• Improve our website and marketing efforts.

You can manage or disable cookies through your browser settings.

7. Access and Correction

You may request access to or correction of your personal information at any time. To do so, please contact us using the details below. We may require verification of your identity before fulfilling such requests.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website and will include the date of the last update.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:

Agpoint Australia
3 Borrow Street, Freeling, SA 5372
Free Call: 1800 088 538
Phone: (08) 8525 3500
Free Fax: 1800 802 394
Email: sales@agpoint.com.au